FAQs

While we can’t guarantee it as everyone’s different and results may vary, we’re proud to say that many of our customers with diabetes have experienced positive outcomes.

We’re always working on exciting new products at Pete’s Pasta! While we can’t reveal the exact date just yet, stay tuned by subscribing to our newsletter and following us on social media. You’ll be the first to know about our latest launches, special offers, and more. Keep an eye out - something delicious is coming soon!

Pete’s Pasta is crafted with a unique blend of high-protein, high-fiber, and low-carb ingredients, making it perfect for keto dieters and anyone looking for a healthier pasta option. Unlike traditional pasta, which is often high in carbs and low in nutrients, Pete’s Pasta helps you stay on track with your health goals without sacrificing taste or texture. Enjoy the delicious pasta experience you love, guilt-free!

Pete’s pasta is shelf stable and is enjoyed best within 3 years. Please store your Pete’s pasta is a cool, dry space to ensure good freshness.

Pete’s Pasta is a bit different from traditional pasta, so it might take a little practice to get it just right. If it’s too hard, try cooking it a bit longer next time - just a minute or two more should do the trick. If it’s too soft, reduce the cooking time by a minute or two. Remember to taste-test as you go to achieve your perfect texture. Every stove and pot is a little different, so don’t hesitate to adjust the timing to your preference. Or subscribe to our newsletter so you can get our “14 Secrets to Cooking the Perfect Italian Pasta”.

Pete’s Pasta contains Modified Wheat Starch, Wheat Protein, Durum Wheat, and Wheat Fiber, so it is not suitable for those with wheat or gluten allergies. We prioritize transparency and want to ensure you have all the information you need to enjoy our pasta safely. If you have any other dietary concerns or allergies, please check the full ingredient list on our packaging or website.

At Pete’s Pasta, we strive to ensure your complete satisfaction. If you’re not happy with your purchase, you can return unopened products within 30 days of delivery for a full refund. To initiate a return, please contact our customer support team at hello@petespasta.com with your order number and reason for return. We’ll provide you with instructions on how to return the item. Refunds will be processed once we receive the returned product.

Pete’s is mainly being sold online at the moment, but we look forward to expanding into retail soon!

We’re sorry to hear that. Please share an image of the damaged item along with the expiration date to hello@petespasta.com and we’ll make it right for you.

You can edit or cancel your Pete’s Pasta order up to 6 hours after it’s placed, please contact our customer support team as soon as possible via email or our contact form. Include your order number and the details of the changes you’d like to make. If your order hasn’t been processed yet, we’ll be able to update or cancel it for you. If it’s already in progress or shipped, we’ll assist you with the next steps. Prompt communication is key, so please reach out quickly.

You can edit or cancel your Pete’s Pasta order up to 6 hours after it’s placed. Please contact our customer support team as soon as possible via email or our contact form. Include your order number and the details of the changes you’d like to make. If your order hasn’t been processed yet, we’ll be able to update or cancel it for you. If it’s already in progress or shipped, we’ll assist you with the next steps. Prompt communication is key, so please reach out quickly.

You'll receive an email notification as soon as your order ships, with your order tracking information. If you don't receive this email, please get in touch with us and provide your order details so we can resolve the issue.

Not just yet! At the moment, we only ship within the USA; but, we hope to introduce Pete’s to the rest of the world soon. Feel free to DM us on Insta and let us know where you’d like to see Pete’s come to next.

You have an option to ship via UPS 2nd Day Air to expedite your order. Orders placed after 12PM CST will ship out the following business day. Weekend orders will ship out the following Monday. If you need your order faster, we suggest placing it between Sunday-Wednesday to help ensure you receive your Pete’s with express service or upgrade the shipping carrier option for guaranteed 2-day shipping.

Please Contact us soonest so that we can do our best to work with the carrier to resolve any issues.

Please refer to our Shipping Policy:

We strive for timely delivery; therefore, we release Pete’s packages without signature requirements, and cannot be deemed responsible for errors by UPS or USPS. To ensure a smooth delivery you can help by: Double-checking your confirmation email for accurate address details and unit numbers. Closely track your package and alert us to any issues or building restrictions you may have. If your building is locked, doesn’t have a mailroom area etc., please consider contacting the carrier with your tracking information to arrange special instructions (e.g., leaving packages at the front entrance or with a concierge).

If you’ve entered the wrong shipping address at checkout, please contact our customer support team immediately via email or our contact form. We’ll do our best to update the address before your order is shipped. If your order has already been processed or shipped, we’ll work with the carrier to try and resolve the issue. Timely communication is key, so please reach out as soon as possible.

Your Pete’s Pasta order will be shipped via UPS reliable carrier to ensure it arrives safely and promptly. Once your order is processed, you’ll receive a confirmation email with the shipping details and a tracking number. This will allow you to monitor the progress of your shipment until it reaches your doorstep. If you have any specific shipping preferences or need further assistance, our customer support team is here to help

Orders for Pete’s Pasta are typically processed and shipped within 1-3 business days. You’ll receive a confirmation email with tracking information once your order has been shipped. If you have any questions about your order status or need further assistance, please contact our customer support team via email or our contact form. We’re here to help!

Subscribing to Pete’s Pasta comes with a variety of perks! Our subscribers enjoy exclusive discounts on every order, early access to new product launches, and special promotions throughout the year. Additionally, you’ll receive personalized recipe ideas and tips to make the most out of your low-carb pasta. Join our community of pasta lovers and experience all the benefits of being a Pete’s Pasta subscriber!

Yes, you can skip a shipment with your Pete’s Pasta subscription! Log in to your account on our website and navigate to the "Subscriptions" section. You’ll find an option to skip your next shipment. Just select the shipment you want to skip and save your changes. If you need any assistance, our customer support team is always ready to help.

Yes, you can use discount codes with your Pete’s Pasta subscription order! During the checkout process, there will be an option to enter your discount code. Simply apply the code, and the discount will be reflected in your total. If you have any issues or questions about applying a discount code, our customer support team is here to help.

Yes, you can add more items to your next Pete’s Pasta order! Log in to your account on our website and go to the "Subscriptions" section. From there, you can modify your upcoming order by adding additional products. Make sure to save your changes before the cut-off date for your next shipment. If you need any help, our customer support team is ready to assist.

To update your payment information for your Pete’s Pasta subscription, log in to your account on our website. Navigate to the "Subscriptions" section, and you’ll find an option to update your billing information. Enter your new payment details and save the changes. If you encounter any issues or need further assistance, our customer support team is here to help.

Absolutely! You can easily make changes to your Pete’s Pasta subscription by logging into your account on our website. In the "Subscriptions" section, you’ll find options to update your delivery frequency, modify your product selections, or change your billing information. If you need additional assistance, our customer support team is ready to help.

Yes, Pete’s Pasta offers wholesale options! If you’re interested in carrying our products in your store or business, please visit the "Wholesale" section on our website and fill out the inquiry form. Our team will get in touch with you to discuss wholesale pricing, order quantities, and any other details. We look forward to partnering with you!

We’re thrilled that you’re interested in becoming an ambassador for Pete’s Pasta! Our ambassador program is designed for passionate individuals who love our products and want to share them with others. To apply, visit our website and navigate to the "Ambassador Program" section. Fill out the application form and tell us a bit about yourself and why you’d make a great ambassador. Our team will review your application and get back to you with the next steps. We can’t wait to hear from you!

Unfortunately, discount codes cannot be combined. You can apply one discount code per order with Pete’s Pasta. Be sure to choose the code that offers you the best deal for your purchase. If you have any questions or need assistance with your discount code, our customer support team is here to help.

All major credit cards, Apple Pay, PayPal Express, Venmo and Shop Pay are accepted. At the moment only major credit cards and PayPal are eligible options for subscription orders.