What is the return/refund policy?
At Pete’s Pasta, we strive to ensure your complete satisfaction. If you’re not happy with your purchase, you can return unopened products within 30 days of delivery for a full refund. To initiate a return, please contact our customer support team at hello@petespasta.com with your order number and reason for return. We’ll provide you with instructions on how to return the item. Refunds will be processed once we receive the returned product.
Do you sell Pete’s in stores?
Pete’s is mainly being sold online at the moment, but we look forward to expanding into retail soon!
My order arrived damaged. Please help!
We’re sorry to hear that. Please share an image of the damaged item along with the expiration date to hello@petespasta.com and we’ll make it right for you.
I received the incorrect product.
You can edit or cancel your Pete’s Pasta order up to 6 hours after it’s placed, please contact our customer support team as soon as possible via email or our contact form. Include your order number and the details of the changes you’d like to make. If your order hasn’t been processed yet, we’ll be able to update or cancel it for you. If it’s already in progress or shipped, we’ll assist you with the next steps. Prompt communication is key, so please reach out quickly.
How do I edit or cancel my order?
You can edit or cancel your Pete’s Pasta order up to 6 hours after it’s placed. Please contact our customer support team as soon as possible via email or our contact form. Include your order number and the details of the changes you’d like to make. If your order hasn’t been processed yet, we’ll be able to update or cancel it for you. If it’s already in progress or shipped, we’ll assist you with the next steps. Prompt communication is key, so please reach out quickly.
How do I check my order status?
You'll receive an email notification as soon as your order ships, with your order tracking information. If you don't receive this email, please get in touch with us and provide your order details so we can resolve the issue.