Do you ship internationally?
Not just yet! At the moment, we only ship within the USA; but, we hope to introduce Pete’s to the rest of the world soon. Feel free to DM us on Insta and let us know where you’d like to see Pete’s come to next.
Can I get my order expedited?
You have an option to ship via UPS 2nd Day Air to expedite your order. Orders placed after 12PM CST will ship out the following business day. Weekend orders will ship out the following Monday. If you need your order faster, we suggest placing it between Sunday-Wednesday to help ensure you receive your Pete’s with express service or upgrade the shipping carrier option for guaranteed 2-day shipping.
My order never arrived. Please assist.
Please Contact us soonest so that we can do our best to work with the carrier to resolve any issues.
Please refer to our Shipping Policy:
We strive for timely delivery; therefore, we release Pete’s packages without signature requirements, and cannot be deemed responsible for errors by UPS or USPS. To ensure a smooth delivery you can help by: Double-checking your confirmation email for accurate address details and unit numbers. Closely track your package and alert us to any issues or building restrictions you may have. If your building is locked, doesn’t have a mailroom area etc., please consider contacting the carrier with your tracking information to arrange special instructions (e.g., leaving packages at the front entrance or with a concierge).
I included that wrong shipping address at checkout. What can I do?
If you’ve entered the wrong shipping address at checkout, please contact our customer support team immediately via email or our contact form. We’ll do our best to update the address before your order is shipped. If your order has already been processed or shipped, we’ll work with the carrier to try and resolve the issue. Timely communication is key, so please reach out as soon as possible.
How is my order being shipped?
Your Pete’s Pasta order will be shipped via UPS reliable carrier to ensure it arrives safely and promptly. Once your order is processed, you’ll receive a confirmation email with the shipping details and a tracking number. This will allow you to monitor the progress of your shipment until it reaches your doorstep. If you have any specific shipping preferences or need further assistance, our customer support team is here to help
When will my order be shipped out?
Orders for Pete’s Pasta are typically processed and shipped within 1-3 business days. You’ll receive a confirmation email with tracking information once your order has been shipped. If you have any questions about your order status or need further assistance, please contact our customer support team via email or our contact form. We’re here to help!
How do I track my order?
Tracking your Pete’s Pasta order is easy! Once your order ships, you’ll receive a confirmation email with a tracking number. Simply click on the tracking number or enter it on the carrier’s website to see the status and estimated delivery date of your package. If you have any issues or need further assistance, our customer support team is here to help.